Terms of Use and Disclaimer

IMPORTANT - PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT ANY OF THESE TERMS OR CONDITIONS, YOU MUST IMMEDIATELY DISCONTINUE YOUR ACCESS OF THIS WEBSITE.

Except as otherwise expressly stated herein, the copyright and all other intellectual property in the contents of this website (including, but not limited to, all design, text, sound recordings, images or links) are the property of ARA Asset Management Limited (" ARA ") and/or its subsidiaries (together, the " ARA Group "). As such, they may not be reproduced, transmitted, published, performed, broadcast, stored, adapted, distributed, displayed, licensed, altered, hyperlinked or otherwise used in whole or in part in any manner without the prior written consent of the ARA Group. Save and except with the ARA Group's prior written consent, you may not insert a hyperlink to this website or any part thereof on any other website or "mirror" or frame this website, any part thereof, or any information or materials contained in this website on any other server, website or webpage.

All trade marks, service marks and logos used in this website are the property of the ARA Group and/or the respective third party proprietors identified in this website. No licence or right is granted and your access to this website should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any trade marks, service marks or logos appearing on the website without the prior written consent of the ARA Group or the relevant third party proprietor thereof. Save and except with the ARA Group's prior written consent, no such trade mark, service mark or logo may be used as a hyperlink or to mark any hyperlink to any ARA Group member's website or any other website. 

Personal data protection is important to ARA. 

Protection of your Personal Data is important to us. The ARA Personal Data Protection Policy (“Policy”) outlines how we manage personal data which is subject to the Singapore Personal Data Protection Act (“PDPA”) (Act 26 of 2012).

The Policy applies to the ARA Group, which includes ARA, its related corporations and business units in Singapore (references hereinafter to “us”, “we”, or “our” are references to ARA and/or the ARA Group, as appropriate).

We respect the confidentiality of Personal Data and privacy of individuals and are committed to complying with the PDPA. The PDPA is designed to protect the confidentiality of data and the privacy of individuals by regulating the way in which Personal Data is managed. Please read this Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. 

This Policy supplements but does not supersede nor replace any other consent you may have previously provided to us nor does it affect any rights which we may have at law in connection with the collection, use or disclosure of your Personal Data. We may from time to time update this Policy to ensure that this Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Policy as updated from time to time on our websites. 

For the avoidance of doubt, this Policy forms a part of the terms and conditions/disclaimer governing your relationship with us (“Disclaimer”) and should be read in conjunction with those Disclaimer. 

1. Your Personal Data

1.1 “Personal Data” refers to any data or information about you from which you can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Examples of such Personal Data which you may provide us include (depending on the nature of your interaction with us): 

(i) Your name, NRIC number, passport number or other identification number, telephone number(s), mailing address, email address and any other information relating to you which you have provided us in any form you may have submitted to us, or in other forms of interaction with you; 

(ii) Information about your use of our websites and services, including cookies, IP addresses, subscription account details and membership details; 

(iii) Your employment history, education background, and income levels; and 

(iv) Your payment related information, such as your bank account or credit card information, and your credit history.

2. Collection of Personal Data

2.1 Generally, we collect your Personal Data in the following ways: 

(i) When you submit forms relating to any of our products or services; 

(ii) When you register for or use any of our services on websites owned or operated by us or when you register as a member of websites owned and/or operated by us; or participate in any of our social media offerings (such as through our Linkedin page);  

(iii) When you interact with our customer service and marketing/leasing officers, including during face-to-face meetings or by way of telephone conversations; 

(iv) When you use our products/services; 

(v) When you establish any online accounts with us; 

(vi) When you request that we contact you; 

(vii) When you respond to our request for additional Personal Data; 

(viii) When you subscribe or ask to be included in our email or other mailing lists; 

(ix) When you respond to our promotions and other initiatives; 

(x) When you respond to our market surveys; 

(xi) When you submit a job application or a scholarship application; 

(xii) When we receive references from business partners and third parties, for example, where you have been referred by them; 

(xiii) When you participate in our events or events held in any of the properties we manage;  

(xiv) when your images are captured by us via CCTV cameras while you are within our premises or photographs or videos taken by us or our representatives when you attend events hosted by us; and 

(xv) When you submit your Personal Data to us for any other reason.  

2.2 When you browse our websites, you generally do so anonymously but please see section 5 on the “Use of Cookies” and section 6 on the IP Address.  

2.3 If you provide Personal Data of a third party (e.g. information of your dependent, spouse, children and/or parents) to us, you represent and warrant that the consent of that third party has been obtained for the collection, use and disclosure of the Personal Data for the purposes set out above.

3. How do we use Personal Data and to whom may we disclose it? 

3.1 Our business is to understand and meet your needs and provide you with the products and services that you require. To do this effectively, we need to collect a range of Personal Data about you. 

3.2 In general, we collect, use and disclose your Personal Data for the following purposes: 

(i) To provide you with the products or services that have been requested; 

(ii) To help us manage the delivery of and enhance our products and services, including by analysing customer needs and identifying potential customer needs; 

(iii) To communicate with you and respond to your queries, requests and complaints; 

(iv) To provide ongoing information about our products and services which may be of interest to you; 

(v) To handle disputes and conduct and facilitate investigations and proceedings; 

(vi)To protect and enforce our contractual and legal rights and obligations; 

(vii) To prevent, detect and investigate crime, including fraud and money-laundering, and to analyse and manage other commercial risks; 

(viii) To manage our infrastructure and business operations and to comply with internal policies and procedures; 

(ix) To facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving any member of the ARA Group; and 

(x) To comply with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities.

3.3 In addition, we may collect, use and disclose your Personal Data for the following purposes, depending on the nature of our relationship with you: 

(a) If you have a membership account with us (for example, as a member of Suntec Rewards): 

(i) To process and maintain your, your nominees’ and/or your spouse’s Club membership;

(ii) To verify your personal particulars and process payment requests in relation to provision of the services which you may be entitled to or which you may have requested for; 

(iii) To provide you with the goods and services which you have signed up for; 

(iv) To communicate with you about changes and development to our policies, terms and conditions and other administrative information, including for the purposes of servicing you in relation to products and services offered to you; 

(v) To resolve complaints and handle requests and enquiries;  

(vi) To conduct market research for statistical, profiling and statistical analysis for the improvement of services provided to you; and 

(vii) To process your Personal Data in relation to any of the purposes stated above. 

(b) If you download or use any of our mobile applications (apps): 

(i) To process your application for subscription services if they are provided in the apps;

(ii) To maintain your account with us; 

(iii) To verify and process your personal particulars and process payment requests in relation to
provision of goods and services connected to the app;

(iv) To provide you with the goods and services which you have signed up for; 

(v) To communicate with you changes and development to our policies, terms and conditions and other administrative information, including for the purposes of servicing you in relation to products and services offered to you; 

(vi) To resolve complaints and handling requests and enquiries; 

(vii) To conduct market research for statistical, profiling and statistical analysis for the improvement of services provided to you; and 

(viii) To process your Personal Data in relation to any of the purposes stated above. 

(c) If you are a prospective tenant or a tenant: 

(i) To conduct appropriate due diligence checks; 

(ii) To prepare lease and/or licence documentation and any other documents as may be required; 

(iii) To perform administration of the lease and/or licence; 

(iv) To perform financial transactions such as rental payments; 

(v) To communicate with you changes and development to our policies, terms and conditions and other administrative information; and 

(vi) Any other purpose related to any of the above. 

(d) If you utilise our storage facilities: 

(i) To conduct due diligence checks; 

(ii) To process your application for the lease of the storage facilities;

(iii) To prepare storage lease documentation and any other documents as may be required 

(iv) To perform administration of the storage lease; 

(v) To perform financial transactions such as payments for the lease of storage facility; 

(vi) To communicate with you changes and development to our policies, terms and conditions and other administrative information; and 

(vii) Any other purpose relating to any of the above. 

(e) If you are a shareholder or unitholder of any of our securities:

(i) To administer the relationship, including the verification of your identity and/or the identity of your proxy (as may be applicable);

(ii) To inform you about our performance and the products and services that we provide to our customers through the sending of circulars, reports, newsletters and communications; 

(iii) To communicate with you changes and development to our policies, terms and conditions and other administrative information; and 

(iv) Any other purpose relating to any of the above. 

(f) If you are a vendor, a prospective vendor or a contractor: 

(i) To evaluate your proposal and to conduct background checks on you; 

(ii) To communicate with your deployed staff, after award of contract, who are in our properties to carry out work or services, and for any emergency or/and security concerns; and 

(iii) Any other purpose relating to any of the above. 

(g) If you submit an application to us as a candidate for employment: 

(i) To process your application including pre-recruitment checks; 

(ii) To provide or to obtain references for background screening/vetting; 

(iii) To collect information about your suitability for the position applied for; 

(iv) To organise training and staff development programs; 

(v) To assess your performance; 

(vi) To administer benefits and payroll processing; 

(vii) To provide you with tools to facilitate or as required for you to do your job; 

(viii) To communicate with you as required to comply with our policies and processes, including for business continuity purposes; and 

(ix) Any other purposes relating to the aforesaid. 

3.4 When you apply for or hold a co-brand product which is offered jointly by us and our co-brand partner, we may also collect, use and disclose your Personal Data for the purpose of sharing your Personal Data with the co-brand partners for offering, marketing and promoting to you any products, services, offers or events which the co-brand partner thinks may be of interest to you. 

3.5 Where you have provided us with specific consents, we may also collect, use and disclose your Personal Data for the following purposes:

(i) Providing services and extending benefits to you, including promotions, loyalty and reward programmes, and sending you real estate market updates, property newsletters and other information on our products, services, offers or promotions which may be of interest to you; 

(ii) Matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services, whether by us or third parties;

(iii) Administering contests, competitions and conducting lucky draws, including, where necessary, announcing the results of these contests, competitions and lucky draws and identifying and contacting the winners; and 

(iv) Conducting market research to understand and determine customer locations, preferences and demographics for us to review, develop and improve our products, services and also develop special offers, promotional and/or marketing programmes. 

3.6 In relation to particular products or services or in your interactions with us, we may also notify or have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise. 

3.7 Your Personal Data will be protected and kept confidential, but subject to the provisions of any applicable law, your Personal Data may, depending on the products or services concerned, be disclosed to the following third parties: 

(i) Other divisions or entities within the ARA Group;

(ii) our joint venture/ alliance partners; 

(iii) Our agents, contractors, third party service providers and specialist advisers who have been contracted to provide us with administrative, financial, research, operational or other services, such as telecommunications, information technology, payment, payroll, processing, training, market research, storage and archival; 

(iv) Any third party business partners who offer goods and services or sponsor contests or other promotional programmes, whether in conjunction with us or not; 

(v) Insurers or insurance investigators and credit providers; 

(vi) The Credit Bureau, or in the event of default or disputes, any debt collection agencies or dispute resolution centres; 

(vii) Any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving us and; 

(viii) Our professional advisors such as our auditors and lawyers; 

(ix) Relevant government regulators or authority or law enforcement agency to comply with any laws or rules and regulations imposed by any governmental authority; 

(x) Anyone to whom we transfer or may transfer our rights and obligations; 

(xii) Any other party as may be consented to by you, as specified by that individual or in the applicable contract. 

We require that organisations outside the ARA Group which handle or obtain Personal Data as service providers to us acknowledge the confidentiality of this data, undertake to respect any individual's right to privacy and comply with the PDPA. We also require that these organisations use this information only for our purposes and follow our reasonable directions with respect to this information. 

We will only use, disclose and/or transfer your personal data for the purposes you have been notified of and consented to or which are permitted under applicable laws and regulations. We will not sell, rent or give away personal data to third parties without your consent. 

4. Do Not Call Provisions 

4.1 If you have provided us with your Singapore telephone number(s) and have indicated that you consent to receiving marketing or other promotional information via your Singapore telephone number(s), then from time to time, we may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products, services (including discounts and special offers), and other event invitations even if these telephone number(s) are registered with the DNC Registry. You may however advise in writing should you wish not to be contacted by us at your telephone number(s) for such purposes.

5. Use of Cookies

5.1 When you interact with us on our websites, we automatically receive and record information on our server logs from your browser. When you visit our websites, we may assign one or more cookies to your computer. A cookie is a small encrypted text file placed in the 'Cookies' folder on your computer's hard disk, and may be used to collect information and statistics relating to your access to our websites, including information on how you arrive at our websites, what kind of browser you are on, what operating system you are currently using, your IP address, and your click stream information and time stamp (for example, which pages you have viewed, the time the pages were accessed and the time spent per web page on our websites). The cookie will provide a unique identifier to your computer and each time you visit our websites from the same computer, our server will recognise a return visitor and allow us to increase the functionality of our websites on your computer. 

5.2 The cookies placed by our server are readable only by us, and cookies cannot access, read or modify any other data on your computer. 

5.3 Most browsers automatically accept cookies, but cookies can be enabled or disabled by modifying the settings in your browser. To find out how to do this, and for more information on cookies, please visit http://cookiepedia.co.uk/how-to-manage-cookies. To find out how to disable Flash cookies at Adobe.com, please visit http://www.adobe.com/products/flashplayer/security for details. If you choose not to allow us to place a cookie on your computer, you may be restricted from some services offered on our websites, and some of the interactive features on our websites may be similarly restricted or be rendered inoperable. 

6. IP Address

6.1 An IP address is a number that is automatically assigned to your computer when you sign up with an Internet Service Provider. 

6.2 When you visit our websites, your IP address is automatically logged in our server. We use your IP address to help analyse trends, administer the websites, and track users' movements. From your IP address, we may identify the general geographic area from which you are accessing our websites. However, we will not be able to pinpoint the exact geographic location from which you are accessing
our websites. Generally we do not link your IP address to anything that can enable us to identify you unless it is required by applicable laws and regulations. 

7. Third-Party Sites

7.1 Our websites may contain links to other websites operated by third parties, such as our business partners. We are not responsible for the privacy practices of websites operated by third parties that are linked to our websites. We encourage you to learn about the privacy policies of such third party websites. Once you have left our websites, you should check the applicable privacy policy of the third-party website to determine how they will handle any information they collect from you. 

8. Storing of Personal Data

8.1 We will safeguard the confidentiality of your Personal Data, whether you interact with us personally, by telephone or mail, over the Internet or other electronic media. We hold Personal Data in a combination of secure computer storage facilities and paper based files and other records and take steps to protect the Personal Data we hold from misuse, loss, unauthorised access, modification or disclosure. Where we no longer require any Personal Data that we hold, that Personal Data would be destroyed or have particulars or information which may identify individuals removed. We hold Personal Data in a combination of secure computer storage facilities and paper based files and other records. We do not keep Personal Data longer than is necessary and will destroy or anonymise Personal Data which we no longer require.  

We are unable to secure your personal data from cyber-attacks, such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorised disclosure, loss or destruction of your personal data arising from such risks.

9. How to contact us

9.1 If you have any questions about this Policy or any complaints relating to your Personal Data, or you would like to obtain access and make corrections to your Personal Data records, you may wish to fill in the form at http://www.ara-asia.com/contact-us/contact-form 

10. Review of the Policy

10.1 This Policy will be reviewed from time to time by us. We may also from time to time update this Policy to take account of new laws and technology, changes to our operations and practices and the changing business environment.  

This Personal Data Policy was last updated on 29 August 2017.

ARA's social media content is provided for informational purposes only and should not be considered as investment, tax, legal, or other advice or a recommendation to invest in any product or to adopt any investment strategy.

As market and economic conditions are subject to change, ARA comments, opinions and analyses
are provided as of the date of the posting and may change without notice. Reliance upon any information posted is at the sole discretion of the viewer.  

Please note past performance is not an indication to future returns and that the value of investments, and the income from them, can go down as well as up and you may get back less than the amount invested. We recommend that you seek financial advice prior to making an investment decision.

ARA has no responsibility or endorsement for the operations, services, messages, and advertisements that may appear on other website. Use of these sites is at your own risk. 

Social Media Guidelines (“Guidelines”)

We welcome fans and followers to like our posts and leave comments on our social media pages. 

Guidelines are provided to ensure our valued community can post comments in a safe and protected environment.  

We will NEVER ask you to send us your personal or account details via LinkedIn. However, we may ask you to email us more details if there is a need to respond to your particular queries directly.
Please DO NOT post and or comment on any personal details or secure information on this page
as any post containing these will be deleted immediately upon our awareness. 

In the interests of protecting individuals we reserve the right to remove posts containing any of the following:

o Confidential information to protect your privacy and safety; 
o Abusive, defamatory, offensive, discriminatory or hateful language; 
o Unlawful information;
o Trolling or deliberately disruptive discussions; 
o Violations of any intellectual property rights;
o Solicitation; 
o Spam or promotional content;
o Advertisements; 
o Any third party links; 
o Malicious, offensive or inappropriate content;
o Any mistakes made by ARA;
o Inaccurate, misleading or inappropriate statements about our products, services and people; and
o Viruses or programmes that can cause damage to other peoples’ mobile devices or computer

ARA does not provide financial advice.  The information on our social media accounts is for general information only and we do not provide any representation, warranty or guarantee it will be complete, accurate or up-to-date. To the extent permitted by law, we accept no liability for any damage or loss that arises from use of this information. 

Unless prohibited by the social media platforms’ own terms of use, you grant us a non-exclusive royalty free, perpetual, worldwide license to use, develop, reproduce, modify, adapt, publish, distribute, and display the material in any medium.  

We are the owner or licensee of intellectual property rights in content we place on our social media accounts. We reserve our rights to these materials.  

Please only post comments if you are compliant with ARA’s Guidelines.

Any opinions expressed by followers do not necessarily represent the views of ARA. ARA reserves the right to remove, moderate and/or publish comments.  Comments and opinions posted by users are the responsibility of the person who posted them. ARA does not endorse not guarantee the accuracy of content posted by others on ARA’s social media pages or in any third-party links, and such content does not represent the views of ARA.  

ARA may or may not respond to a comment or posting. ARA reserves the right to remove content or take preventive action against those who do not comply with our Guidelines and abuse our page. ARA also reserves the right to restrict and/ or block followers whose own social media pages contains offensive or inappropriate content or serves as a promotional site.

ARA is not affiliated to any social media platforms; we have no control over the way in which these platforms or other third parties use the information you share on the sites. Please see the respective social media platform’s privacy and security policies for this.

ARA reserves the right to remove or delete its social media pages at any point in time.

If you have any feedback or enquiries, please email us at http://www.ara-asia.com/contact-us/contact-form.

The information and materials contained in or accessed through this website are provided on an "as is" and "as available" basis and are of a general nature which have not been verified, considered or assessed by any member of the ARA Group in relation to the making of any specific investment, business, financial or commercial decision. Such information and materials are provided for general information only and you should seek professional advice at all times and obtain independent verification of the information and materials contained herein before making any decision based on any such information or materials.

The ARA Group does not warrant the truth, accuracy, adequacy, completeness or reasonableness of the information and materials contained in or accessed through this website and expressly disclaims liability for any errors in, or omissions from, such information and materials. No warranty of any kind, implied, express or statutory (including but not limited to, warranties of title, merchantability, satisfactory quality, non-infringement of third-party intellectual property rights, fitness for a particular purpose and freedom from computer virus and other malicious code), is given in conjunction with such information and materials, or this website in general.

In no circumstances shall the ARA Group be liable regardless of the form of action for any failure of performance, system, server or connection failure, error, omission, interruption, breach of security, computer virus, malicious code, corruption, delay in operation or transmission, transmission error or unavailability of access in connection with your accessing this website even if the ARA Group had been advised as to the possibility.

In no event shall the ARA Group be liable to you or any other party for any damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, loss of profits or loss opportunity) arising in connection with your use of this website, or reliance on any information or materials provided at this website, regardless of the form of action and even if the ARA Group had been advised as to the possibility of such damages.

Any incorrect or inaccurate information or data on this websites brought to the attention of ARA will be corrected as soon as possible. Please click here to Contact Us.

For your convenience, the ARA Group may include hyperlinks to websites on the Internet that are owned or operated by third parties. Such linked websites are not under the control of the ARA Group and the ARA Group cannot accept responsibility for the contents of or the consequences of accessing any linked website or any link contained in a linked website. Furthermore, the hyperlinks provided in this website shall not be considered or construed as an endorsement or verification of such linked websites or the contents therein by the ARA Group. You agree that your access to and/or use of such linked websites is entirely at your own risk and subject to the terms and conditions of access and/or use contained therein.

You hereby agree to indemnify and save the ARA Group harmless against all damages, losses, expenses and costs (including legal costs) suffered or incurred by the ARA Group in connection with or arising from (1) your access of this website or (2) your breach of any of these Terms and Conditions of Access.

The information and materials contained in or accessed through this website shall not be considered or construed as an offer or solicitation to sell, buy, give, take, issue, allot or transfer, or as the giving of any advice in respect of shares, stocks, bonds, notes, interests, unit trusts, mutual funds or other securities, investments, loans, advances, credits or deposits in any jurisdiction.

The information and materials herein are subject to change (including, without limitation, modification, deletion or replacement thereof) without notice.

The ARA Group may terminate your access to this website at any time without notice and without assigning any reason therefore.

Nothing herein shall be construed as a representation by the ARA Group that the information and materials contained in or accessed through this website is appropriate or available for use in geographic areas or jurisdictions other than Singapore. By accessing this website and/or using the online services, you agree that such access and/or use, as well as these Terms and Conditions of Access shall be governed by, and construed in accordance with, the laws of Singapore and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.